The customer is not committed early enough in the process, resulting in too much time between the time the loan application is taken and the appraiser collects at the door.
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It is very time consuming to find appraisers.
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Due to the pay-at-the-door scenario the appraiser may not offer the level of service required by you.
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Loan officers and processors are wasting their time on customers who have changed their mind or have gone elsewhere.
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Processors can get bogged down with the underwriting stips, E&O, resumes, licenses, etc. that appraisers have not included in their appraisal.
OUR SOLUTIONS
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Your Processors go to our website (www.firstnationalappraisal.com) and order the appraisal.
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We handle all aspects of the appraisal including underwriting stips, E&O, resumes and licenses.
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We immediately contact the borrower and give them options to pay for the appraisal (check, credit card, debit card etc.). This commits them to your company immediately.
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We continue to try to get in contact with your borrower and keep you in the loop via e-mail at all times.
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We have 48 hour turn time after inspection unless a rush is required.
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We have appraisers in every county where you conduct business and we can add your specific appraisers in certain areas if requested.
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We communicate mostly by email so as not to not tie up your processors or Loan Officers; however, we can always be reached by phone during business hours.
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Your appraisal is delivered to the processor via email in a PDF file. The appraisal has been completed and checked for errors and includes License and E&O in each appraisal.
YOUR BENEFITS
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Our immediate pay system commits the customer early in the loan process versus the pay-at-the-door system.
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Processors and Loan Officers are no longer wasting time on non-committed customers.
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Processors and Loan Officers are no longer bogged down by the appraisal process including finding appraisers and dealing with underwriting conditions, etc.
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We have an online tracking system that tracks the status of each order and communicates all appraisal issues to your Loan Officers processors. All Loan Officers and processors have their own login and pipeline.
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By using Calyx Point you can auto populate the order to our system, eliminating the need to fax or email the order.
